Strategies to Turn Down the Noise and Unburden Overburdened Care Teams


Metaphorically, “noises” are random variations or fluctuations that are harmful, annoying, and naturally disruptive to performance. They are, by definition, unwanted. In the complex world of delivering care to patients we’ve (accidentally or otherwise) introduced lots of noise—organizational noise, technological noise, cultural noise, and of course physiological noise itself.

Everything is on the table—labor dynamics, team churn, physician burnout, clunky technology, and unhealthy culture. Let’s turn down the noise.

NextGen Healthcare is excited to host three experienced healthcare executives who will share their strategies on creating “quieter” organizations; sustainable organizations that provide better experiences for patients, providers, and staff, and as a byproduct, better outcomes for all.

They'll discuss:

  • Personal and cultural challenges physicians and staff face
  • Opportunities to promote better self-care
  • Ways to ease staffing shortages now and into the future
  • How to build a culture of support and engagement in your organization
  • Burnout prevention strategies and how they’re turning down the noise

Presented by:

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Dana Skaf
Chief Executive Officer
Heaton Eye Associates

As Chief Executive Officer of Heaton Eye Associates, Dana Skaf, IHP, MBA, leads East Texas’ vision needs with three locations offering state-of-the-art technology and services, including primary vision care, pediatrics, oculoplastic, cosmetic and world-class laser surgery. Prior endeavors include executive management roles at Healthcare Media Marketing, Puyallup Surgical Consultants, Core Solutions, Continuum Healthcare, BlueNovo, MBMS, Standard Medical Supply and NextGen Healthcare Information Systems, where she was certified in Electronic Practice Management (EPM), Electronic Health Records (EHR), EAS, SCT and ISC.

With over 25 years of experience as an entrepreneurial leader, mentor, integrated health expert and business coach, Dana has been professionally recognized for her excellence in operational management, customer service and professional integrity. Her expertise includes driving operational performance, increasing referral sources, doubling employee retention rates, enhancing internal communications and increasing revenue.


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Isaiah Nathaniel
Vice President & Chief Information Officer
Delaware Valley Community Health

Isaiah Nathaniel is Vice President and Chief Information Officer of Delaware Valley Community Health, Inc. (DVCH), a 52-million-dollar nonprofit FQHC. Isaiah is responsible for developing and executing the overall information system strategy in support of the business plan and strategic direction of the organization, specifically in the areas of security and maintenance of the information technology network, integrated electronic health record, electronic practice management, and electronic dental record hardware and systems across DVCH’s multi-clinic integrated healthcare network.

Most recently Isaiah was awarded the 2021 Health Information and Management Systems Society, (HIMSS) Changemaker award. Isaiah also received national attention from media outlet Tech Target for significant and successful pivot of healthcare IT operations during the COVID-19 pandemic using hyper-convergence technology. Isaiah was awarded the 2019 Minority Business Leader Award from the Philadelphia Business Journal.


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Chandler Blakely
Chief Financial Officer
Ocoee Regional Health Corporation

Chandler Blakely is the Chief Financial Officer of a federally qualified health center, Ocoee Regional Health Corporation. The organization’s mission is to strengthen community-based primary health care in Southeast Tennessee. To support this, Chandler strives to maximize every local community’s access to quality health services at each of the six centers of operation by sustaining financial stability for the organization.

Chandler completed a Bachelor of Science in Animal Science (2014) and a Master of Science in Animal Science and Food Microbiology (2016) from the University of Tennessee. She also graduated with a Master of Business Administration in Healthcare Management (2021) from Western Governors University.

In addition to her role as CFO, Chandler is wife to Josh, and mother to Jude and Makena. Her hobbies include spending time with her family, reading, attending concerts, and traveling to sporting events (Go Vols!).

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