Strategy for Patient
Engagement Success in a Pandemic

Join us: Wednesday, August 5 at 10 am PT / 1 pm ET

The COVID-19 pandemic created the perfect storm for KSF Orthopaedic Center in Houston, Texas. At times, more than a thousand patient calls inundated their front office.  

The practice turned to the patient portal, patient self-scheduling, and online payment solutions to keep patients engaged, maintain care, and support revenue flow. 

Kevin Harris, IT manager for KSF Orthopaedic Center, discusses how these NextGen® Patient Experience Platform solutions work for his practice in a time of crisis. 

What you’ll learn:

•    Financial benefits of a patient portal 
•    A plan to get patients to use the portal for self-scheduling 
•    How to communicate effectively with patients through the portal 
•    A strategy to improve overall patient engagement efficiencies 
•    A use case for triaging front office staff 
•    Importance of a flexible scheduling process 

Hear from industry leaders:

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Kevin Harris
IT Manager
KSF Orthopaedic Center 
Kevin joined KSF Orthopedic Center in 2007 to build out the practice's communications infrastructure, implement patient experience solutions, and create a healthcare IT strategy. He has more than 30 years of experience in information systems, encompassing a variety of software and hardware solutions.

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Cheryl Lejbolle
Vice President of Patient Engagement Solutions
NextGen Healthcare 
Cheryl joined NextGen Healthcare in 2018 to lead strategic initiatives for patient engagement, telehealth, and other solutions that enable the successful transition to value-based healthcare. With more than 20 years of experience in the healthcare industry, Cheryl has served in an array of leadership roles related to product development, marketing, and consulting.  

Who should attend?

IT Administrators, CFOs, CIOs, CEOs, Surgeons/Physicians, and Office Managers

Join the webinar

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