Your bedside manner builds trust, fosters patient loyalty, and influences compliance with treatment and overall recovery. With the rise of telehealth, you may need to take a fresh look at how to communicate with patients—in a much more virtual world.
In just 30 minutes, learn how to master techniques for an effective WEBside manner and more productive virtual visits.
Mark Bernheimer is a former broadcast journalist and the founder of MediaWorks Resource Group, the nation’s only boutique media training and consulting agency specializing in healthcare. Mr. Bernheimer calls upon 16 years of journalism experience as the bedrock of his training approach. He spent the latter part of his reporting career as a national correspondent for CNN, assigned to the Los Angeles Bureau, before leaving TV news to launch MediaWorks in 2001.
Robert Murry, MD, joined NextGen Healthcare in July 2012. Before his promotion to chief medical informatics officer (CMIO) in May 2017, Dr. Murry was the company's vice president of clinical product management. Dr. Murry's added responsibilities as CMIO include "Voice-of-the-Physician" across specialties, product safety, and government/regulatory affairs. Dr. Murry is also the medical director of ambulatory informatics at Hunterdon Medical Center in New Jersey and practices family medicine at Delaware Valley Family Health Center and Hunterdon Medical Center.
Providers, clinicians, and clinical care managers