The 3 Cs of RCM Success


An RCM vendor should not only manage your billing and collections but collaborate with you to achieve greater financial success.

Learn the 3 Cs of RCM success—commitment, communication, and collaboration—when selecting and working with an RCM partner.

What you'll learn:

  • Importance of transparency with regard to both data and communications in billing and collections

  • How the right tools and solutions can help your practice manage the ups and downs of the healthcare economy 

Presented by:

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Mandy McClellan
Director of Operations
Methodist Sports Medicine

With more than 20 years of experience in private practice and 14 years in orthopedics, Mandy manages operations at Methodist Sports Medicine. She collaborates with the management team to improve workflow and increase productivity—from the first point of patient contact through billing and collections.


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Karen Rhoads
Senior Manager, RCM Client Management
NextGen Healthcare

Karen is a seasoned professional in client relationships with more than 15 years of healthcare and financial experience. At NextGen Healthcare, she serves large orthopedic practices, multi-specialty hospital-based practices, and private practices. As a CPA, she brings an in-depth background in finance which enables her to analyze practice patterns and make recommendations to improve outcomes.

Who should attend?

Owner/executive, office manager/operations, technical/IT 

Reserve my seat:

Please use the following phone field format (Ex. 1234567890)