Diving Into KPIs: An Inside Look at First Care Clinic's Financial Success


First Care Clinic, a federally qualified health center in Hays, Kansas, provides family medical care, mental health services, and general dentistry under one roof. Their providers and staff must work fast to close out encounters and bill accordingly so they can get properly reimbursed—and let’s just say, they’re winning.

Gain a better understanding of what efforts they put into training and education for their billing staff; how their templates are set up for billing success; and how their billing staff stay current on all outstanding work.

Understand how First Care Clinic:

  • Outperforms payment lag regional benchmarks by 7 days
  • Achieves a bill creation lag time of around 2 days
  • Clears their AR at 95% within 5 months
  • Enters 94% of their charges in the same month of the date of service
  • Processes 95% of their claims at first pass

Presented by:

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Bryan Brady
Chief Executive Officer
First Care Clinic

Bryan Brady has over 15 years of proven success in the healthcare industry both as a consultant and as an administrator. In that time he has worked as a consultant providing operational consulting services to healthcare clients across the United States, and for the last twelve years provided leadership to the First Care Clinic serving as the Chief Executive Officer. Under Brady’s direction the clinic has experienced tremendous growth including patient growth in excess of 500%. During the past year the clinic was recognized for providing quality healthcare and ranked in the top 10% of all health centers.


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Michele Hannagan
Director, Specialty Solutions
NextGen Healthcare

Michele’s mission-driven focus drew her to community health and the Federally Qualified Health Center world two decades ago. As a Family Nurse Practitioner and Executive Leader, she worked side by side with clinicians, nurses and patients at Jordan Health, a legacy FQHC in Rochester, NY. Whether leading teams, implementing change or meeting patients and colleagues where they are, Michele’s currency is curiosity and compassion. She joined NextGen Healthcare in 2021 to elevate the lived experiences of the people of community health—patients, clinicians, staff—into the work of electronic health record solutions.

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Marc Miranda
Director, Client Management
NextGen Healthcare

Marc is a passionate leader with 10 years business experience leading improvement in physician practices and Federally Qualified Health Centers (FQHC). His work spans across multiple areas of revenue cycle including financial reporting and analysis, payer contracts and value-based risk agreements, PM system implementations and process improvement. He has a CHFP certification from HFMA and a Master of Business Administration (M.B.A.) from Western Governors University.

Marc is motivated to improving efficiency and profitability for community health centers so they can deliver on their mission in providing the best care to everyone in their community regardless of their ability to pay.

Who should attend?

C-Level/Executive Directors, Medical Directors, Revenue Cycle Managers, Medical Billing Professionals, Quality Managers, Data Analysts, Director of Operations, Office Managers, Administrators

Reserve my seat:

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