Patient Engagement: Lessons from
the Pandemic and Strategies for Success

JOIN US: Wednesday, SEPTEMBER 23 AT 12PM PT / 3PM ET                               

An effective patient engagement strategy removes barriers to patient access; it also boosts patient satisfaction and loyalty, thus securing organizational success. 

What does it take to enhance patient access and satisfaction during and after the pandemic?

Hear from healthcare executives on how they overcame challenges and successfully embraced patient engagement strategies that work.

What you'll learn:

  • The definition and scope of patient engagement, access, experience, empowerment, and activation
  • The role that virtual care plays in patient engagement
  • Innovative use of technology to enhance patient engagement
  • Patient engagement lessons from COVID-19

Hear from these industry leaders:

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Laura Dalton, DO
Chief Medical Officer
Planned Parenthood Mar Monte
Laura Dalton, DO, MBA is Chief Medical Officer of Planned Parenthood Mar Monte. As a visionary CMO, she provides skilled management and strategic leadership functions for healthcare institutions that result in effective planning, monitoring and improvement of the quality of patient care, resource utilization across all departments and service line development. Before starting as Planned Parenthood Mar Monte CMO in January 2016, Dr. Dalton was the Medical Director for Planned Parenthood of Arizona. Dr. Dalton is dedicated to providing access to the underserved in order to promote healthy families by offering not only sexual and reproductive healthcare but also primary care, a focus of Planned Parenthood that is often overlooked by the public. As a comprehensive primary care provider and reproductive health expert, Dr. Dalton is able to offer a unique insight into the care her patients receive.

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Mike Renaud
Vice President of Quality & Patient Engagement
Presbyterian Medical Services
Mike abhors the “status quo”, mediocracy, system-centric care delivery, and speaker bios. Mike lives to blow up stagnant, organization-focused service delivery systems—always putting patients and their families first. For over two decades, he has blown up systems in every professional role he’s had. Mike’s passion is for the people we serve, and he believes they deserve our very best—every patient, every time. Mike’s formal title is Vice President of Quality & Patient Engagement for Presbyterian Medical Services, New Mexico’s largest Federally Qualified Health Center system. Mike’s favorite title is Dad and more than anything his world revolves around his 9-year-old daughter who owns his heart. Mike also believes that we learn best from listening to others and he’d love to hear about your heart-breaking losses and huge wins.

Who should attend?

Owner/executive, provider/clinician, office/operations manager, IT staff

Reserve my seat:

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